What You Should Be Asking Your IT: Mobile Device Management

Mobile Device Management ( MDM ) for Small Businesses

In today’s digital era, mobile devices are vital for both personal and professional tasks. As employees increasingly rely on smartphones, tablets, and laptops, businesses must have effective Mobile Device Management (MDM) strategies in place. But how can you, as an end user, ensure your IT department is managing these devices properly? Here are key questions to ask your IT team about their MDM practices.

1. What Mobile Device Management Solution Do We Use?

Start by asking which MDM solution your IT team uses. Popular options include Microsoft Intune, VMware Workspace ONE, and IBM MaaS360. Each offers different features and benefits, so knowing which one your company uses is important.

Why This Matters:

  • Security: Different solutions offer different security features.
  • Compatibility: Ensures support for all devices in use.
  • Usability: Some solutions are more user-friendly than others.

2. How Are Security Policies Enforced?

Security is crucial in mobile device management. Ask about the specific security policies in place, such as encryption, password requirements, and remote wipe capabilities.

Why This Matters:

  • Data Protection: Ensures sensitive data is secure.
  • Compliance: Confirms adherence to industry standards.
  • Risk Management: Understands how risks from lost or stolen devices are mitigated.

3. What Are the Procedures for Lost or Stolen Devices?

Even with the best security measures, devices can get lost or stolen. It’s vital to know the procedures for these situations, including how to report lost or stolen devices and the steps IT will take to secure the data.

Why This Matters:

  • Quick Response: Prevents data breaches with fast action.
  • User Responsibility: Encourages prompt reporting.
  • Data Recovery: Provides peace of mind about data loss.

4. How Are Updates and Patches Managed?

Regular updates are essential for security and performance. Ask how your IT team manages updates and patches for mobile devices, including operating system and app updates.

Why This Matters:

  • Security: Prevents exploitation of outdated software.
  • Performance: Keeps devices running smoothly.
  • Compliance: Meets regulatory requirements for up-to-date software.

5. What Support Is Available for Mobile Devices?

Reliable support is crucial for quickly resolving issues. Inquire about the support services available for mobile devices, including how to contact support, response times, and the types of issues they can help with.

Why This Matters:

  • Efficiency: Minimizes downtime with quick resolutions.
  • User Empowerment: Reduces frustration with accessible help.
  • Comprehensive Coverage: Ensures all issues are addressed.

6. How Is Data Privacy Ensured?

Data privacy is a major concern with the increased use of mobile devices. Ask how your IT team protects user data, especially if employees use personal devices for work (BYOD – Bring Your Own Device).

Why This Matters:

  • Compliance: Adheres to privacy laws and regulations.
  • Trust: Ensures personal data is not accessed without permission.
  • Transparency: Builds trust through clear privacy policies.


Effective Mobile Device Management is essential for protecting company data, maintaining productivity, and ensuring compliance. By asking these questions, you can better understand how your IT department manages mobile devices and ensure these practices meet your needs. A well-informed user base contributes to the overall security and efficiency of the organization.

If you’re interested in implementing Mobile Device Management for your company, Let’s Chat