Managed
IT Support
A complete IT team for less than in-house staff
Is your business being held back by your current IT services model or provider? Slow resolution time, a lack of proactivity, and inconsistent operational processes all negatively impact your bottom line more than you think.
Mature IT operations are the secret to converting your technology from an operational expense into a platform for growth and profitability.
Prevention > Reaction
We help you stop reacting to IT problems by proactively planning for change and implementing preventative measures.
Improved Cybersecurity
We help you strengthen your cybersecurity defenses by implementing over a dozen different layers to keep you safe from emerging threats.
Grow With Technology
We help you adopt the cloud and other new technologies to streamline your operations and outpace your competition.
Question:
Do you have a report confirming an actual person tested your backups in the last 30 days?
Relying on technology to “just work,” or expecting an automated backup success report to be a sufficient test, can be a costly mistake for your business. Organizations with mature IT operations perform a manual test of their backup systems at least once per month to make sure that they will work in a time of need.
Unlimited technical support
From simple computer troubleshooting, to expert-level support of your network and servers, to 24/7/365 help for technical emergencies, our team is available to you as much as you need.
Consistency via A.I.
By leveraging our own, custom-developed artificial intelligence systems, we can streamline your technology and operations with unmatched consistency and speed.
Unparalleled cybersecurity
We employ a defense in depth strategy to protect your business from a multitude of attack vectors with cutting-edge cybersecurity solutions powered by machine learning.
Your processes - refined
Our tried-and-true processes help you streamline common IT needs including employee onboarding, employee separation, and equipment refresh, all customized for your business.
Unrivaled value plus an award-winning team
Even after all our proactive efforts, there is always the need for a prompt and capable team to help you with day-to-day technical support. Every year, thousands of users commend our team for their responsiveness, professionalism, and aptitude.
Rest easy knowing you have an entire team of highly experienced engineers at your disposal, no matter the need.
Our Process
DESIGN
We confirm your business goals and objectives, design a custom set of managed IT services, and prepare a formal scope of work for your review and approval.
IMPLEMENT
We create a strategic project plan, follow a detailed series of standard operating procedures to implement the solutions, and train your staff on all the changes.
MANAGE
We proactively maintain all your technology, routinely audit the systems to verify all is working as it should, and help you plan for future technology changes.
Our Capabilities
We are your single partnership for all the technology it takes to run a modern business. Whether you already have effective IT systems that you simply need help managing and maintaining, or you need to modernize your business with new technologies, we have the solutions and strategy to help.
Our Perspective
“I worked for a few other reputable managed IT services providers before joining Digital Boardwalk, and the difference was astonishing. Immediately I could tell how much more mature this company was. For the very first time, I feel confident that what my company is promising its customers is exactly what we are delivering, and then some.”
Devin B.
Service Operations, Digital Boardwalk
The proof is in the numbers
Year after year, Digital Boardwalk consistently delivers an award-winning customer experience at scale.
20,000+
monthly active users
500,000+
service requests per year
1 hour
average resolution time
25+
industry-specific awards
Learn More About IT & Cybersecurity
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Is a lack of IT processes holding you back?
Most IT teams are great at “fighting fires,” but struggle with all the processes and proactivity it takes to effectively manage the rapid pace of technology change. Take our free IT Maturity Assessment and see where your business has opportunities for improvement.
