Comprehensive IT solutions with unrivaled value
We don’t provide the typical “Good, Better, Best” options. Each service plan is specifically designed to solve your unique business challenges with 40+ included I.T. management, cybersecurity, I.T. support, I.T. planning, and compliance services.
Co-Managed I.T.
SupportAlly™
Designed for organizations with existing IT personnel on staff, SupportAlly™ allows your team to focus on the day-to-day support needs of your staff while Digital Boardwalk shoulders the burden of nightly maintenance, 24/7 monitoring, cybersecurity, proactive audits, and technology planning.
$57/month per user
*based on 100 users
What's included in SupportAlly™
IT Management
- 24/7/365 monitoring and proactive alerting of potential issues
- Nightly preventative maintenance, system cleanups, and security scans
- Device configuration standards enforcement with application deployment
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- Real-time tracking of hardware and software inventory
- Securely access your computers remotely with per-user/per-computer access controls
- Unattended remote control with backstage capabilities for your IT staff
- Collaborative IT infrastructure and process documentation platform for your IT staff
- Mobile-friendly support portal with privileged request access control and single sign-on
Cybersecurity
- Zero trust endpoint protection, application control, and ringfencing
- Ransomware detection and response with automatic host isolation
- AI-powered endpoint threat detection and response
view more
- Managed Microsoft and third-party software security patching
- Advanced email security with phishing and impersonation protection
- DNS protection with advanced DNS over HTTPS (DoH) visibility and filtering
- CIPA-compliant web filtering with network and agent-based protection
- Monthly phishing email simulations with user engagement reporting
- Bi-annual cybersecurity awareness training with participation reports
- Dark Web scanning with on-demand domain breach reports
- SOC 2 compliant password management vault with MFA enforcement
- Security hardening with legacy protocol, RDP, and Office macro/OLE disablement
- Local user account policy enforcement with built-in account disablement
- Enhanced security event logging with event log deletion monitoring
- User logon/logoff/idle event logging with on-demand reporting
IT Support
- Unlimited remote technical support to resolve proactively-generated alerts
- Unlimited management and support of optional add-on services
- Server monitoring, maintenance, and proactive support ($59-$209/mo per server)
IT Planning
- Quarterly meetings with a dedicated virtual Chief Information Officer (vCIO)
- Monthly Technical Business Review (TBR) reports with best practices compliance
- Technology lifecycle planning, budgeting, solution architecture, and procurement
view more
- Risk mitigation planning with a virtual Chief Information Security Officer (vCISO)
- Monthly cybersecurity health and individual control state attestation
- Microsoft 365 account status and license assignment reporting
Compliance
- Dedicated cybersecurity incident response team and incident response plan (IRP)
- Managed SIEM with cloud and endpoint connectors and EDR
- Attack surface management with compliance state alerting and response
view more
- Deny by exception application whitelisting with sandbox security analysis
- USB removable storage control with device-level registration and logging
- Third-party Level-1 external penetration testing and vulnerability reporting
- Windows BitLocker disk encryption enforcement and recovery key management
- Monthly backup restoration tests and annual disaster recovery drill
- Automated Windows admin password rotation with unique credentials per endpoint
- Endpoint security policy configuration audits with baseline compliance verification
- DNS security policy configuration audits with internet traffic routing verification
- Phishing simulation and awareness training audits with active target verification
- Email threat protection policy configuration audits with SPF/DMARC/DKIM verification
- User account elevation/privileged account creation alerting with proactive verification
- Inactive account disablement (with or without domain membership)
- Microsoft 365 security risk assessments with MFA and suspicious activity checks
Fully-Managed I.T.
SupportPro™
Designed for organizations that need to completely outsource their IT and cybersecurity responsibilities, SupportPro™ delivers comprehensive IT management, cybersecurity, and unlimited technical support to keep your business operating efficiently and securely around the clock.
$100/month per user
*based on 100 users
What's included in SupportPro™
IT Management
- 24/7/365 monitoring and proactive alerting of potential issues
- Nightly preventative maintenance, system cleanups, and security scans
- Device configuration standards enforcement with application deployment
view more
- Real-time tracking of hardware and software inventory
- Securely access your computers remotely with per-user/per-computer access controls
- Unattended remote control with backstage capabilities for your IT staff
- Collaborative IT infrastructure and process documentation platform for your IT staff
- Mobile-friendly support portal with privileged request access control and single sign-on
Cybersecurity
- Zero trust endpoint protection, application control, and ringfencing
- Ransomware detection and response with automatic host isolation
- AI-powered endpoint threat detection and response
view more
- Managed Microsoft and third-party software security patching
- Advanced email security with phishing and impersonation protection
- DNS protection with advanced DNS over HTTPS (DoH) visibility and filtering
- CIPA-compliant web filtering with network and agent-based protection
- Monthly phishing email simulations with user engagement reporting
- Bi-annual cybersecurity awareness training with participation reports
- Dark Web scanning with on-demand domain breach reports
- SOC 2 compliant password management vault with MFA enforcement
- Security hardening with legacy protocol, RDP, and Office macro/OLE disablement
- Local user account policy enforcement with built-in account disablement
- Enhanced security event logging with event log deletion monitoring
- User logon/logoff/idle event logging with on-demand reporting
IT Support
- Unlimited remote computer support with dedicated account engineers
- Unlimited remote support of firewalls, switches, and network infrastructure
- Unlimited 24/7/365 emergency after-hours remote technical support
view more
- Unlimited remote technical support to resolve proactively-generated alerts
- Employee onboarding/offboarding support and process management
- Unlimited management and support of optional add-on services
- Server monitoring, maintenance, and unlimited proactive support ($119-$349/mo per server)
- Unlimited on-site diagnostics and support ($20/mo per computer; $30/mo per server)
IT Planning
- Quarterly meetings with a dedicated virtual Chief Information Officer (vCIO)
- Monthly Technical Business Review (TBR) reports with best practices compliance
- Technology lifecycle planning, budgeting, solution architecture, and procurement
view more
- Risk mitigation planning with a virtual Chief Information Security Officer (vCISO)
- Monthly cybersecurity health and individual control state attestation
- Microsoft 365 account status and license assignment reporting
Compliance
- Dedicated cybersecurity incident response team and incident response plan (IRP)
- Managed SIEM with cloud and endpoint connectors and EDR
- Attack surface management with compliance state alerting and response
view more
- Deny by exception application whitelisting with sandbox security analysis
- USB removable storage control with device-level registration and logging
- Third-party Level-1 external penetration testing and vulnerability reporting
- Windows BitLocker disk encryption enforcement and recovery key management
- Monthly backup restoration tests and annual disaster recovery drill
- Automated Windows admin password rotation with unique credentials per endpoint
- Endpoint security policy configuration audits with baseline compliance verification
- DNS security policy configuration audits with internet traffic routing verification
- Phishing simulation and awareness training audits with active target verification
- Email threat protection policy configuration audits with SPF/DMARC/DKIM verification
- User account elevation/privileged account creation alerting with proactive verification
- Inactive account disablement (with or without domain membership)
- Microsoft 365 security risk assessments with MFA and suspicious activity checks
Managed Compliance
SupportElite™
Designed for organizations with strict regulatory compliance requirements, SupportElite™ delivers comprehensive IT, cybersecurity, and compliance management services along with advanced IT control systems to meet the objectives of the most common regulatory compliance frameworks.
$143/month per user
*based on 100 users
What's included in SupportElite™
IT Management
- 24/7/365 monitoring and proactive alerting of potential issues
- Nightly preventative maintenance, system cleanups, and security scans
- Device configuration standards enforcement with application deployment
view more
- Real-time tracking of hardware and software inventory
- Securely access your computers remotely with per-user/per-computer access controls
- Unattended remote control with backstage capabilities for your IT staff
- Collaborative IT infrastructure and process documentation platform for your IT staff
- Mobile-friendly support portal with privileged request access control and single sign-on
Cybersecurity
- Zero trust endpoint protection, application control, and ringfencing
- Ransomware detection and response with automatic host isolation
- AI-powered endpoint threat detection and response
view more
- Managed Microsoft and third-party software security patching
- Advanced email security with phishing and impersonation protection
- DNS protection with advanced DNS over HTTPS (DoH) visibility and filtering
- CIPA-compliant web filtering with network and agent-based protection
- Monthly phishing email simulations with user engagement reporting
- Bi-annual cybersecurity awareness training with participation reports
- Dark Web scanning with on-demand domain breach reports
- SOC 2 compliant password management vault with MFA enforcement
- Security hardening with legacy protocol, RDP, and Office macro/OLE disablement
- Local user account policy enforcement with built-in account disablement
- Enhanced security event logging with event log deletion monitoring
- User logon/logoff/idle event logging with on-demand reporting
IT Support
- Unlimited remote computer support with dedicated account engineers
- Unlimited 24/7/365 emergency after-hours remote technical support
- Unlimited remote support of firewalls, switches, and network infrastructure
view more
- Unlimited remote technical support to resolve proactively-generated alerts
- Employee onboarding/offboarding support and process management
- Unlimited management and support of optional add-on services
- Server monitoring, maintenance, and unlimited proactive support ($159-$379/mo per server)
- Unlimited on-site diagnostics and support ($20/mo per computer; $30/mo per server)
IT Planning
- Quarterly meetings with a dedicated virtual Chief Information Officer (vCIO)
- Risk mitigation planning with a virtual Chief Information Security Officer (vCISO)
- Regulatory compliance review meetings, POAM preparation, and policy authoring
view more
- Monthly Technical Business Review (TBR) reports with best practices compliance
- Technology lifecycle planning, budgeting, solution architecture, and procurement
- Monthly cybersecurity health and individual control state attestation
- Microsoft 365 account status and license assignment reporting
Compliance
- Dedicated cybersecurity incident response team and incident response plan (IRP)
- Managed SIEM with cloud and endpoint connectors and XDR
- Third-party Level-3 penetration testing, analysis, and vulnerability reporting
view more
- Attack surface management with compliance state alerting and response
- Deny by exception application whitelisting with sandbox security analysis
- USB removable storage control with device-level registration and logging
- Monthly backup restoration tests and annual disaster recovery drill
- Windows BitLocker disk encryption enforcement and recovery key management
- Automated Windows admin password rotation with unique credentials per endpoint
- Editable cybersecurity policy templates with compliance control mapping
- Multi-platform, enterprise-grade multi-factor authentication (MFA)
- Advanced email encryption with content-aware policy enforcement
- Email archiving with customizable retention and eDiscovery
- Microsoft 365 backup with unlimited storage and infinite retention
- Endpoint security policy configuration audits with baseline compliance verification
- DNS security policy configuration audits with internet traffic routing verification
- Phishing simulation and awareness training audits with active target verification
- Email threat protection policy configuration audits with SPF/DMARC/DKIM verification
- User account elevation/privileged account creation alerting with proactive verification
- Inactive account disablement (with or without domain membership)
- Microsoft 365 security risk assessments with MFA and suspicious activity checks
Optional Services
Cybersecurity
- Multi-Platform, Enterprise-Grade, Multi-Factor Authentication (MFA) {included with SupportElite™}
Compliance
- Advanced Email Encryption {included with SupportElite™}
- Information Archiving {included with SupportElite™}
- Level-3 Pen Testing {included with SupportElite™, *10 computer minimum}
- Managed SIEM + XDR {included with SupportElite™}
Business Continuity
- Server/Computer Backup & Disaster Recovery (BDR)
- Cloud-to-Cloud/SaaS Backup & Recovery {included with SupportElite™}
Productivity
- Microsoft 365
Infrastructure
- Private Cloud Servers (IaaS)
- Voice over IP Phones (VoIP/Hosted Voice)
- Managed Print Services