Kathleen Shoop serves as a Customer Strategy Advisor for Digital Boardwalk, bringing more than a decade of leadership, business development, and customer relationship experience. In her advisory role, she partners with the leadership team to provide strategic guidance on customer experience, organizational growth, and long-term initiatives.

Kathleen began her career in the technology industry recruiting for Dell in Austin, Texas. She went on to hold successful roles in IT recruiting in Nashville and human resources services in Pensacola before joining Digital Boardwalk in 2013. Over the years, she played a key role in the company’s growth, helping shape its customer-focused culture, sales strategy, and organizational development.

Today, Kathleen remains a trusted advisor and advocate for both customers and team members, offering insight gained from years of helping businesses leverage technology to achieve their goals.

Outside of work, Kathleen enjoys spending time with her husband, Tim, and their children, Victoria and Caleb. Whether traveling, working out, or supporting local community organizations, she stays actively involved in both family and community life.

“Digital Boardwalk has the best team in the game—team members and customers alike. It has been an incredible privilege to be part of the company’s journey and continue supporting its future success.”